• How do I get iSiaga to design for me?
  • Once you call us with an enquiry, our consultant will call you (or meet you if necessary) for an interview. We will then email you a summary of the interview along with a recommended style and layout for your design. Once you confirm the project, we will begin designing immediately.
  • How long does the process take?
  • Our design process takes 3-10 days depending on the size and complexity of the project. We can also deliver rush projects at a premium charge.
  • What do I need to prepare?
  • Not included in design costs are the contents of your project. This means product photos, text content, logos, etc. that you will need to prepare at the start of the project. We offer assistance to prepare these items at an additional cost if needed.
  • What if I don’t like the design / layout made by iSiaga?
  • We design your project based on your requests while following best communications practices. If for any reason you feel the design needs further enhancements, we offer 1 free revision after we show you the first draft of your project. Further revisions will incur revision charges.
  • What are revision charges and how much do they cost?
  • Our pricing is based on the average man-hours needed to fulfill a particular project. Sometimes, our clients want something specific but are unable to communicate their vision clearly. We honor the process of perfecting your work and are willing to work on multiple renditions of your project. Based on the additional man-hours needed, an additional fee will be charged payable before the revision is implemented.
  • Is your work conducted in-house?
  • Yes, an in-house art team of seasoned creatives, designers and illustrators manage our design projects. Call us to get links to the latest examples of their work.
  • Do I get vector files for my design?
  • Depending on the scope stated at the start of your project, you will get your design output in suitable file formats such as JPEG, AI, PSD, TIFF or EPS. iSiaga reserves the rights to all design elements created by our team. Any reproduction of our work in another format or for another use requires written permission from PT. Mitra Kersa Artha.
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