TECH SUPPORT
  • How do I get tech support for my computer / gadget?
  • Just call us or send us an email. We will contact you via phone to set an immediate appointment for a service visit to your location. Alternatively, you can bring your device into iSiaga Store.
  • What is your standard response time for tech support?
  • We do our best to respond to all on-call appointments within 24-48 hours. If you would like priority service, you subscribe to our annual protection plan.
  • What are the advantages of iSiaga Plan?
  • Yes we do! Since we manage IT infrastructures of over a dozen offices in Jakarta, we get discounted rates directly from major computer and gadget distributors in Indonesia. We happily pass on the savings to our customers and offer highly competitive prices for your purchase.
  • What is the advantage of buying computers and gadgets from iSiaga?
  • The biggest advantage of buying from us is free delivery, installation and setup (unless otherwise stated). On top of that, we offer extended service warranty, which means that troubleshooting within 1 month of purchase, will not incur any service fees.
  • What is the advantage of buying computers and gadgets from iSiaga?
  • The biggest advantage of buying from us is free delivery, installation and setup (unless otherwise stated). On top of that, we offer extended service warranty, which means that troubleshooting within 1 month of purchase, will not incur any service fees.
  • What is same day service and how do I get it?
  • Some of our clients require ultra fast response in case of troubleshooting. Signing up to iSiaga VIP Plan will give you guaranteed same day tech support service for all requests upto 3pm during our operational days.
  • What is your money back guarantee policy for tech support?
  • We offer 100% money back guarantee for all our services, excluding purchase of products and/or spare parts from third party distributors. If our team does not solve your need, we will offer you 100% refund for payment of our services.
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